**Effective Date: October 6, 2025**
At Nationwide Pools (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nationwidepools.us (the “Site”), sign up for our pool maintenance subscription services (the “Services”), or otherwise interact with us. We provide pool cleaning and maintenance services on a subscription basis, and this policy applies to all users of our Site and Services.
By using our Site or Services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Site or Services.
This Privacy Policy complies with applicable U.S. privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other state privacy laws. For users in the European Economic Area (EEA), United Kingdom, or Switzerland, it also addresses requirements under the General Data Protection Regulation (GDPR). If you are a resident of a specific state with privacy rights (e.g., California, Colorado, Connecticut, or others), additional rights may apply—see the “Your Privacy Rights” section below.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our Site and updating the “Effective Date” above. You are responsible for reviewing this policy periodically. Continued use of our Site or Services after changes constitutes your acceptance of the updated policy.
We collect information to provide, improve, and personalize our Services. This includes:
### Personal Information You Provide
– **Contact Information**: Name, email address, phone number, and mailing address when you sign up for Services, contact us, or subscribe to newsletters.
– **Billing and Payment Information**: Credit card details, bank account information, or other payment methods to process subscription fees and invoices.
– **Service-Specific Information**: Pool location details, service preferences (e.g., cleaning frequency), and any special instructions for maintenance visits.
### Information Collected Automatically
– **Usage Data**: IP address, browser type, device information, pages viewed, time spent on the Site, and referral sources when you visit our Site.
– **Location Data**: Approximate location based on IP address to tailor service availability (we do not collect precise GPS data without consent).
– **Cookies and Tracking Technologies**: See Section 6 for details.
We do not knowingly collect personal information from children under 13 years of age (or 16 in some jurisdictions). If we become aware of such data, we will delete it promptly.
We use the information we collect for the following purposes:
– To provide and manage your subscription Services, including scheduling maintenance visits, processing payments, and sending service reminders.
– To communicate with you about your account, updates to our Services, billing, or promotional offers (you can opt out of marketing communications at any time).
– To improve our Site and Services, such as analyzing usage patterns to enhance pool care recommendations.
– To comply with legal obligations, prevent fraud, and protect our rights (e.g., enforcing our Terms of Service).
– For internal business purposes, like training our team on service delivery.
Under GDPR (if applicable), we process your data based on contract performance (for Services), legitimate interests (e.g., fraud prevention), or your consent (for marketing).
We do not sell your personal information. We may share it in these limited circumstances:
– **Service Providers**: With trusted third parties who help us operate our business, such as payment processors (e.g., Stripe or PayPal), email service providers (e.g., Mailchimp), or scheduling tools. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
– **Maintenance Team**: With our technicians to schedule and perform pool visits, under strict confidentiality agreements.
– **Legal Requirements**: If required by law, such as in response to a subpoena, or to protect our safety, rights, or property.
– **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We require all third parties to respect the security of your personal data and treat it in accordance with this Privacy Policy. We do not share data with unaffiliated third parties for their own marketing purposes.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing Services and complying with legal requirements. For example:
– Billing and service records: Up to 7 years for tax purposes.
– Contact information: Until you unsubscribe or request deletion.
After this period, we will securely delete or anonymize your data.
Depending on your location, you may have the following rights regarding your personal information:
– **Access**: Request a copy of the data we hold about you.
– **Correction**: Update inaccurate or incomplete information.
– **Deletion**: Request removal of your data (subject to legal exceptions, e.g., billing records).
– **Opt-Out**: Limit use for targeted advertising, data sales (we do not sell data), or profiling. Use tools like the Global Privacy Control (GPC) signal on our Site.
– **Portability**: Receive your data in a structured, machine-readable format.
– **Restriction/Objection**: Limit processing in certain cases (e.g., for marketing).
To exercise these rights:
– Email us at privacy@nationwidepools.us or call (424) 241-3636.
– Provide sufficient details to verify your identity (e.g., account email).
– We will respond within 45 days (or 90 days for complex requests) at no cost, unless the request is excessive.
If you are a California resident, you also have the right to non-discrimination for exercising these rights. For GDPR users, you have the right to lodge a complaint with your local data protection authority.
Our Site uses cookies—small data files stored on your device—to enhance functionality and analyze usage. Types include:
– **Essential Cookies**: Necessary for Site operation (e.g., session management).
– **Analytics Cookies**: To understand how users interact with our Site (e.g., via Google Analytics).
– **Marketing Cookies**: For personalized ads (if applicable; you can opt out).
You can manage cookies through your browser settings or by clicking “Cookie Preferences” on our Site. Disabling cookies may limit Site features. For more details, see our Cookie Policy (if separate) or contact us.
We may use third-party tools like Google Analytics, which collect anonymized data. You can opt out via Google’s tools or browser extensions.
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
– Encryption for payment data in transit and at rest.
– Access controls for authorized personnel only.
– Regular security audits and employee training.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Site and Services at your own risk.
Our operations are primarily in the United States. If you access our Site from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction. We ensure appropriate safeguards, such as standard contractual clauses for GDPR compliance.
Our Site may contain links to third-party websites (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies before providing information.
If you have questions about this Privacy Policy or our data practices, please contact:
Nationwide Pools
Attn: Privacy Officer
1561 N Greenbrier Rd, Long Beach, CA USA 90815]
Email: privacy@nationwidepools.us
Phone: (424) 241-3636
For CCPA/GDPR requests, use the “Your Privacy Rights” section above.
This Privacy Policy was last updated on October 6, 2025.
